Shipping and Delivery
Deliveries during Holiday Season 2024
Due to congestion in the postal system, we expect significant delays during this Holiday Season from December 2024 through early January 2025.
We advise customers to order ahead of time this year, and ask for your kind understanding that orders may take longer than usual to arrive.
To ensure that your orders arrive by December 24, please refer to the Shipping Deadlines below.
| Destination | Order Deadline |
| Germany | December 18 |
| Austria, Belgium, Denmark, Luxembourg, Netherlands, Switzerland | December 16 |
| Croatia, Czechia, France, Hungary, Italy, Poland, Slovakia, Slovenia | December 15 |
| Bulgaria, Great Britain, Ireland, Portugal, Romania, Sweden, Spain | December 13 |
| Andorra, Albania, Belarus, Bosnia & Herzegovina, Cyprus, Estonia, Finland, Greece, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Monaco, Montenegro, Moldova, North Macedonia, Norway, Serbia, Ukraine, Vatican City (Holy See) | December 10 |
| All other destinations (including Overseas French Territories, Danish Islands, etc.) | December 3 |
Planned Holiday Closures
Our warehouse will be closed for the holidays on December 25, December 26 and January 1. Orders received during on these dates will not be dispatched until the next following business day.
We thank you for your kind understanding.
For any questions about deliveries this Holiday Season, please feel free to contact our Customer Service team.
Discreet packaging
All orders from TENGA STORE EUROPE will be shipped out in a discreet brown box.
No TENGA branding or logo will be visible on the box itself.
The return addressee on the shipping label will be shown as "TENGA Europe GmbH"
Order Processing
After placing the order, you will receive an order confirmation notification.
Orders are dispatched the same day for all orders made by 11:00 CET/CEST on Monday - Friday (excluding local public holidays). Orders made after 11:00 CET/CEST are dispatched the next working day.
Once dispatched, you will receive a dispatch notification including your tracking number.
Please note that inclement weather, accidents, disasters, high order volume, etc. can affect delivery times.
Shipping Costs & Free Shipping Offers
TENGA STORE EUROPE offers shipping all across Europe at the following rates:
| Shipping Zone | Shipping Fee | Free shipping from... | Countries / Regions |
| Zone 1 | €4.50 | €50.00 | Germany |
| Zone 2 | €5.95 | €50.00 | Netherlands |
| Zone 3 | €8.00 | €50.00 | France, Spain |
| Zone 4 | €12.10 | €75.00 | Andorra, Austria, Belgium, Czechia (Czech Republic), Denmark, Hungary, Italy, Luxembourg, Monaco, Poland, San Marino, Slovakia, Slovenia, Holy See (Vatican City) |
| Zone 5 | £9.70 | £75.00 | Great Britain |
| Zone 6 | €13.30 | €100.00 | Bulgaria, Croatia, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania |
| Zone 7 | €17.50 | €100.00 | Albania, Belarus, Bosnia & Herzegovina, Finland, Iceland, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Sweden, Switzerland, Ukraine |
Shipping Partners
Orders are dispatched according to shipping destination with the following delivery partner:
Outside Germany: shipped by DHL International Premium Package & handed to local delivery partners in the destination country.
Please note that we are unable to fulfill requests for specific delivery partners.
Where are orders shipped from?
All orders are dispatched from our warehouse in Cologne, Germany with DHL's International Premium courier service as standard across 6 zones.
Delivery Time
See below for a guideline for delivery times from the day of dispatch to your destination during times of regular service. Any expected delays in dispatch and delivery are posted as a notice in the store at the time of order.
| Delivery Time | Countries/Regions |
| Within 2 Business days | Austria, Belgium, Germany, Netherlands (*1) |
| Within 3 Business days | Croatia, Czechia, Denmark (*2), France (*3), Hungary, Luxembourg, Poland, Slovakia, Slovenia and Switzerland |
| Within 4 Business days | Estonia, Ireland, Monaco, Romania, Italy, Latvia, Lithuania, Liechtenstein, Spain, Sweden, Great Britain (*4), and Northern Ireland |
| Within 5 Business days | Bulgaria, Finland, Norway, Portugal |
| Within 6 Business days | Greece |
| Within 7 Business days | Andorra, Bosnia and Herzegovina, North Macedonia, Malta, Montenegro, Iceland, Vatican City (Holy See) |
| Within 8 Business days | Albania, Belarus |
| Within 9 Business days | Northern Cyprus |
| Within 10 Business days | Ukraine |
| Within 11 Business days | Moldova |
| Within 12 Business days | Cyprus |
| Within 14 Business days | Serbia |
Tracking Information
When your order leaves our warehouse, you will receive a tracking number via email. Using this number, you can track your parcel directly with the delivery services below.
| Destination Country | Delivery Service | Tracking |
| Germany | DHL | Track Package |
| All other European destinations | DHL International Premium Package | Track Package |
Can I change the address on my order?
Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order.
If your order has not been dispatched yet, you can cancel your order free of charge, and re-order to the correct address.
If your order has been dispatched, unfortunately, we cannot change the delivery address. In this case, contact us as soon as possible so we can assist you with redelivery as soon as possible.
What happens when my parcel is lost or damaged?
If your parcel is lost or damaged, please contact our support team within 30 days of the product's dispatch.