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Frequently Asked Questions

Customer Support

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Business Hours

  • TENGA STORE EUROPE Customer Support is available 9:00-17:00 CET Monday to Friday (excluding public holidays) and aims to respond to inquires within two business days.
  • TENGA Product Support is available 9:00-18:00 JST Monday to Friday (excluding public holidays) and aims to respond to inquiries within two business days.

Notice

Due to Public Holidays in Japan, TENGA Product Support will be unavailable from Saturday, May 3 to Tuesday, May 6, 2025.

During this time, TENGA STORE EUROPE Customer Support will continue to respond as normal to customer inquiries regarding:

  • Orders
  • Dispatch & Shipping
  • Payments
  • Returns & Refunds

We apologise for the inconvenience, but will respond to all other inquiries from May 7 as quickly as we can.
Thank you for your kind understanding.