Shipping and Delivery
Discreet packaging
All orders from TENGA STORE EUROPE will be shipped out in a discreet brown box.
No TENGA branding or logo will be visible on the box itself.
The return addressee on the shipping label will be shown as "TENGA UK Ltd." for orders destined for the UK, and "TENGA Europe GmbH" for all other orders.
Order Processing
After placing the order, you will receive an order confirmation notification.
Orders are dispatched the same day for all orders made by 11:00 GMT/BST (for deliveries in the UK) and 11:00 CET/CEST (for deliveries elsewhere) on Monday - Friday (excluding local public holidays). Orders made after the cut-off time are dispatched the next working day.
Once dispatched, you will receive a dispatch notification including your tracking number.
Please note that inclement weather, accidents, disasters, high order volume, etc. can affect delivery times.
Shipping Costs & Free Shipping Offers
TENGA STORE EUROPE offers shipping all across Europe at the following rates:
| Shipping Zone | Shipping Fee | Free shipping from... | Countries / Regions |
| Zone 1 | €4.50 | €50.00 | Germany |
| Zone 2 | €5.95 | €50.00 | Netherlands |
| Zone 3 | €8.00 | €50.00 | France, Spain |
| Zone 4 | €12.10 | €75.00 | Andorra, Austria, Belgium, Czechia (Czech Republic), Denmark, Hungary, Italy, Luxembourg, Monaco, Poland, San Marino, Slovakia, Slovenia, Holy See (Vatican City) |
| Zone 5 | £4 | £50.00 | Great Britain |
| Zone 6 | €13.30 | €100.00 | Bulgaria, Croatia, Cyprus, Estonia, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania |
| Zone 7 | €17.50 | €100.00 | Albania, Belarus, Bosnia & Herzegovina, Finland, Iceland, Liechtenstein, North Macedonia, Moldova, Montenegro, Norway, Serbia, Sweden, Switzerland, Ukraine |
Shipping Partners
Depending on your Shipping address, orders are shipped out by the following delivery partners.
For destinations within the UK: Royal Mail
For destinations within Germany: Deutsche Post
For destinations outside Germany: shipped by DHL International Premium Package & handed to local delivery partners in the destination country.
Please note that we are unable to fulfill requests for specific delivery partners.
Where are orders shipped from?
Orders destined for addresses in the UK are shipped from our warehouse in Hounslow, UK, free of customs fees with Royal Mail Tracked 24 and 48 across Great Britain and Northern Ireland.
All orders outside the UK are dispatched from our warehouse in Cologne, Germany with DHL's International Premium courier service as standard across 6 zones.
Delivery Time
See below for a guideline for delivery times from the day of dispatch to your destination during times of regular service. Any expected delays in dispatch and delivery are posted as a notice in the store at the time of order.
| Delivery Time | Countries/Regions |
| Within 2 Business days | Austria, Belgium, Germany, Great Britain (*1), Netherlands (*2) |
| Within 3 Business days | Croatia, Czechia, Denmark (*3), France (*4), Hungary, Luxembourg, Poland, Slovakia, Slovenia and Switzerland |
| Within 4 Business days | Estonia, Ireland, Monaco, Romania, Italy, Latvia, Lithuania, Liechtenstein, Spain, Sweden, and Northern Ireland |
| Within 5 Business days | Bulgaria, Finland, Norway, Portugal |
| Within 6 Business days | Greece |
| Within 7 Business days | Andorra, Bosnia and Herzegovina, North Macedonia, Malta, Montenegro, Iceland, Vatican City (Holy See) |
| Within 8 Business days | Albania, Belarus |
| Within 9 Business days | Northern Cyprus |
| Within 10 Business days | Ukraine |
| Within 11 Business days | Moldova |
| Within 12 Business days | Cyprus |
| Within 14 Business days | Serbia |
(*1) UK Crown Dependencies (Jersey, Guernsey and the Isle of Man) - within 4 business days.
(*2) Mainland only. Other regions (overseas territories) - within 9 business days
(*3) Mainland only. Other regions (Faroe Islands/Greenland) - within 7 business days
(*4) Mainland only. Other regions (overseas France) - within 15 business days
Tracking Information
When your order leaves our warehouse, you will receive a tracking number via email. Using this number, you can track your parcel directly with the delivery services below.
| Destination Country | Delivery Service | Tracking |
| United Kingdom | Royal Mail | Track Package |
| Germany | Deutsche Post | Track Package |
| All other European destinations | DHL International Premium Package | Track Package |
Can I change the address on my order?
Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order.
If your order has not been dispatched yet, you can cancel your order free of charge, and re-order to the correct address.
If your order has been dispatched, unfortunately, we cannot change the delivery address. In this case, contact us as soon as possible so we can assist you with redelivery as soon as possible.
What happens when my parcel is lost or damaged?
If your parcel is lost or damaged, please contact our support team within 30 days of the product's dispatch.