Shipping Details

Update regarding COVID-19 (19th June 2020)

Due to the unprecedented pressures that COVID-19 (a.k.a. the novel coronavirus) is putting on Europe's businesses and supply chains, there will be a couple of changes to our service.

Dispatch Times: We are working hard to dispatch your orders as soon as possible, however, due to increased traffic to the store and our efforts to maintain a safe working environment at our warehouse, please understand that there may be a slight delay.

For deliveries within Germany: As of 23rd April 2020, DHL has reported delays in dispatch and delivery of packages. If you do not receive notice of dispatch within 5 business days, please contact us here 

For deliveries outside Germany: In addition to a possible delay in dispatch from our warehouse (see above), DHL has indicated that deliveries may be subject to delays or restrictions due to changes in transport procedures (border controls, etc.), unexpected international transport changes and/or restrictions within the destination country.

Check the current status of DHL deliveries in your country here

Should you have any questions or concerns about your order, please contact us here

Packaging Details

All orders from TENGA Store Europe will be shipped out in a discreet brown box as shown below.

No TENGA branding or logo will be visible on the box itself. The return addressee on the packing slip will be shown as "TENGA Europe GmbH."

Brown Shipping Box Example

 

SHIPPING DETAILS - Prices

TENGA Store Europe offers shipping across Europe!

All orders will be sent out from our warehouse in Cologne, Germany with DHL's International Premium courier service as standard across 6 zones. Orders are sent out on the same day (shipped by 17:00 CET) if the order is received before 11:00 CET Monday ~ Friday. Otherwise, it will be shipped the next working day.

Please find your country/region below to find your Shipping Zone.

Zone 1 - Germany

Zone 2 - Netherlands

Zone 3 - France, Great Britain, Spain

Zone 4 - Andorra, Austria, Belgium, Czechia (Czech Republic), Denmark, Hungary, Italy, Luxembourg, Monaco, Poland, San Marino, Slovakia, Slovenia, Sweden, Holy See (Vatican City)

Zone 5 - Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania

Zone 6 - Albania, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Serbia, Switzerland, Ukraine

 

We provide Free Shipping (applied on checkout) for orders over:

Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
€15.00 €15.00 €15.00 €75.00 €100.00 €150.00

  

If your order does not qualify for Free Shipping, please take note of the Shipping Costs for your Shipping Zone. These will be added to your order at the checkout.

Package Weight Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6
0-1 kg €3.00
€4.70
€6.66
€9.85 €10.05 €13.50
1-2 kg €3.00
€4.70
€6.66
€10.40 €10.70 €15.00
2-3 kg
€3.00
€4.70
6.66
€10.95 €11.35 €16.50
3-4 kg
€3.00
€4.70
6.66
€11.50 €12.00 €18.00
4-5 kg
€3.00
€4.70
6.66
€12.05 €12.65 €19.50


For any questions regarding shipment to your region, contact us here

SHIPPING DETAILS - Delivery Times

At the point of dispatch from our warehouse in Germany, we use DHL's international premium package delivery service (except in the case of domestic German shipments, where Deutsche Post is used). In normal circumstances, you can expect the following delivery times after you have received the package tracking details (this is the point that the package is dispatched from our warehouse).

Within 2 Business Days
Austria, Belgium, Germany, Netherlands (*1), Switzerland

Within 3 Business Days
Croatia, Czechia, Denmark (*2), France (*3), Great Britain (*4), Hungary, Italy, Lichtenstein, Luxembourg, Poland, Slovakia, Slovenia, Sweden

Within 4 Business Days
Finland, Ireland, Monaco, Romania

Within 5 Business Days
Latvia, Lithuania, Norway, Portugal, Spain

Within 6 Business Days
Estonia, Iceland, Malta

Within 7 Business Days
Andorra, Belarus, Bosnia and Herzegovina, Macedonia, Moldova, Montenegro, Serbia, Vatican City (Holy See)

Within 8 Business Days
Albania, Greece, San Marino

Within 11 Business Days
Cyprus (*5), Ukraine

(*1) Mainland only. Other regions (overseas territories) - within 9 business days
(*2) Mainland only. Other regions (Faroe Islands/Greenland) - within 7 business days
(*3) Mainland only. Other regions (overseas France) - within 15 business days
(*4) including Isle of Man
(*5) Northern Cyprus - within 9 business days